Team Leader - Credit Management Job (Management Jobs), Manila in Manila, National Capital Region
Title:Team Leader - Credit Management
ID:JREQ045446
Description
DescriptionThomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on Credit Manager is responsible for leading an Manila based/ sub regional team. Responsible for collections for different regions. As a senior member of the Credit Management team, the Team leader will work closely with Sales and Finance to drive debt collection efforts and have overall responsibility for minimizing debtor’s position in line with targets. Responsibilities include ensuring compliance with credit control policies and procedures within the region; developing a regional strategy in line with Customer Administration Management and Customer Liaison and Order Management to define and implement optimum credit control practices: and ensuring communication with local sales and account management teams to guarantee good relationships with major clients. The Teamleader is required to be proactive and have a business focused process improvement function and will be instrumental in streamlining and shaping the future strategy of the Manila Credit Management Team together with the Head of Credit Management Asia; in line with the Global Responsibilities
- Work with the Customer Administration/ Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders
- Enable team to achieve cash collection, DDO, outstanding debt and query log targets across the region, while supporting roll out of EI and MyAccount initiatives.
- Achieve and maintain high levels of customer service and satisfaction working with local Account Management
- Explore ways to improve cash collection efficiency
- Manage, develop and support the team including assisting team leaders with performance management and play a lead role in the recruitment of Credit Control Staff
- Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)
- Ensure that all global credit control policies and procedures are complied
- Liaison on legal issues
- Consolidate monthly Regional Credit Control Report and any ad hoc reporting
- Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordinglyand verbally in the desired languages. Excellent presentation skills.
Qualifications
- Strategic thinker able to develop plans to improve function
- >5 years of (Credit) management experience
- Proven experience in a leadership role including team management and mentoring and coaching skills
- An ability to influence clients (internal and external)
- Ability to drive performance and ensure results delivery
- Solid relationship management skills
- Solid understanding of credit control systems and processes
- Understanding of performance measurement
- Degree qualification preferred in finance
- Understanding of the financial markets
- Good project management, troubleshooting and problem solving skills with excellent decision making skills.
- Ability to communicate with colleagues and customers, both written and verbally in the desired languages. Excellent presentation skills.
Job: Customer Service & Support Family Group
Primary Location: Manila, PH
Other Locations:
Organization: F&R Customer Administration
Schedule: Full-time
Education Level: None
Job Type: Standard
Shift: Day Job
Travel:
Location
Manila
Company
Thomson Reuters
Education
None
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