Service Centre Manager Job, Manila in Manila, National Capital Region

Ref-Code: PH-59431135-EN-14-001
Work area: Human Resources
Expected travel: 0% - 20%
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.This position is responsible for the day to day management of Manila, Philippine HR Shared Services Center and its employees. The service center is responsible for handling data management, responding to employee/manager questions, HR systems support, reporting/analytics and recruiting support, as well as other processes as identified. This role will be responsible for the implementation of new processes as well as building a close partnership with internal HR leaders. This position reports to the Senior Director, HR Operations/Cloud Services within the HR Service Delivery organization.
EXPECTATIONS AND TASKS
• Maintain a solid understanding of HR Shared Services Center (SSC) processes and systems • Oversee HR SSC help desk and tracking system, ensuring company SLA's are met • Provide ongoing training and coaching to the HR service center team members • Interview and select additional team members as needed • Establish partnerships with various company stakeholders to identify what processes could be outsourced to the HR SSC • Review KPIs, SLAs, audit procedures and reporting capabilities to demonstrate to clients and executives the value of the service center • Manage the relationship between the HR service center and internal stakeholders to ensure strong client satisfaction • Act as an escalation point when required • Work with the internal clients and the HR service center to define and document the processes, provide training and create job aids • Participate in annual processes, such as performance reviews, merit review planning, etc. for team members
WORK EXPERIENCE
• Process improvement and project management experience required. Six Sigma experience a plus. • Excellent communication and presentation skills required with experience creating and providing end user training a plus. • Ability to travel up to 15% of the time. • Ability to work a flexible schedule. The team operates Monday - Friday, 24 hours a day. • Must have the ability to manage own work and time effectively
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
• Bachelor's Degree preferred • Must have experience with managing or leading a team successfully • Shared services experience desired, preferably with an off-shore center. • Human resources and/or talent acquisition experience required.succe468f5
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