Assistant Manager for Business Excellence, Manila in Manila, National Capital Region

The candidate will have the following responsibilities: On-going management Quality systems, processes, and proceduresPlan and conduct internal Quality assurance audits. Coordinate, evaluate, and assist in developing action plansand follow up of quality issues.Facilitate the account's initiated audits. Coordinate and host audits and inspections.Engage in on-going communication with the account and business partner, acting as quality liaison to resolveoutstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's qualitysystemsEnforce compliance with internal procedures to ensure that established quality and process procedures arebeing followed by the appropriate personnel at all times.Review and approve process and QC documentation to release processes for distributionManage Change Controls and Administer Change Control System.Act as quality approver for documents requiring approval from a quality representative.Mange and provide internal SOP and ISO compliance training. Coordinate training across departments. Maintaintraining databases, and ensure that employees training records are up to date. Ensure new employees aretrained on SOPs per specific job function.Ensure that appropriate records are properly controlled. Manage the proper storage and filing of controlleddocuments.Act assign-house counsel for quality issues, providing guidance for staff questions and solutions to qualityproblems.Lead investigations of production/quality problems.Drive continuous improvement onsite and throughout the investigations via cross-functional teams and workingwith key stakeholders.Manage Six Sigma/Lean Projects associated with product and process improvement activities.Help develop, foster, and drive a culture of lean Six Sigma throughout the company.Provides input and feedback to key leadership positions about process improvement opportunities specific to allparts of the organization.
Essential experienceAt least 5 year(s) of working experience in the related field is required for this position.Preferably Assistant Manager / Managers specializing in Quality& Process improvement role or equivalentEssential qualificationCandidate must possess at least a Bachelor's/College Degree, any fieldRequired language(s): EnglishCOPC and Six Sigma experience or relevant certificationEssential SkillsPlay a lead role in the quality teamAnalytical and problem solving skillsExcellent customer service skillsProvide effective communication and feedback to staffConsistently demonstrate sound judgmentMentor and develop direct reportsDevelop client relationshipsDefine and manages achievement of client performance objectivesResponsible for meeting client Service Level Agreements for training and quality
Location
Manila
arca273d59
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